The launch of the Millennium electronic health record system in Borås, Sweden, has been described as a traumatic experience for healthcare workers.

The system, intended to streamline patient information across the Västra Götaland region, faced severe operational issues upon its debut on November 12, 2024. Healthcare staff, including district nurse Alexander Westberg, reported that the system was nearly unusable, reducing their capacity to handle patients to a mere fraction of normal levels.

The system's failures forced medical staff to revert to using paper and pen, causing significant disruptions in patient care.

Despite prior warnings about the system's readiness, the rollout proceeded, leading to widespread frustration and a temporary suspension of the system.

Investigations are now underway to understand the failures, with healthcare workers expressing a sense of betrayal by the decision-makers who pushed for the system's premature implementation.